Legal Agreements
Our privacy policy & Terms of Services : This Privacy Policy will be effective as of May 23, 2020 for all new users and users in EU and EEA member countries. For all other users, this Privacy Policy will be effective on June 23, 2020. To see the previous version of the Privacy Policy, go to the brand website and click the “Privacy Policy” in the footer. TABLE OF CONTENTS : About Us : Information Covered by this Privacy Policy Information We Collect From You Signing Up for Services; User Information Use of Services, Website Visits and Support Social Media Other Sources How We Use Your Information ? Sharing of Information Sharing within the Blue Rock Technosoft Sharing with Partners Sharing with Third Party Service Providers and Vendors Corporate Reorganizations Authorized Users Legal Process Security Tracking Technologies and Online Advertising Choice/Opt-out Marketing Communications from Us Email Phone Cookies Information from Third Parties Unauthorized Accounts Retention of Personal Information Legal Basis for Processing Your Information Your Rights Access Portability Correction Erasure Restriction of Processing to Storage Only Objection Withdrawal of Consent Third Party Links and Information Collection and Use by Our Users Children Data Transfer Complaints Notification of Changes ABOUT US : Blue Rock Technosoft and our subsidiaries (“we,” “us” or “BlueRock”) are a leading provider of online tools for small businesses to establish and build their web presence, get found in online search, and connect with customers through social media, email marketing, and more. Brands on our Website include Constant Contact, Bluehost, HostGator, Domain.com, iPage, and others found at https://www.bluerock.co.in/ We care about protecting the personal information of our customers and visitors who use our websites, products or services (collectively, our “Users”). This privacy policy provides details about how your personal information is collected, shared and used by us. To learn more about the BlueRock, visit: https://www.bluerock.co.in/ If you have any questions about this privacy policy or the practices described herein, you may contact support@bluerock.co.in or https://www.bluerock.co.in/support/contact-us.php For the purposes of the European Union’s General Data Protection Regulation 2016/679, or GDPR, The Blue Rock Technosoft and each of the brands for which you have signed up for a product or service are the data controller. INFORMATION COVERED BY THIS PRIVACY POLICY : This privacy policy covers personal information, including any information we collect, use and share from you, as described further below. This privacy policy applies to all websites in the Blue Rock Technosoft , our products and services, and our mobile applications (collectively, the “Services”). This privacy policy does not cover how our Users may use or share data that they collect using our services. When you purchase a Service from us, your personal information will be collected, used, and shared consistent with the provisions of this privacy policy as well as the following addendum related to particular products and services offered by BlueRock, which are a part of this Privacy Policy : Addendum for Users who purchased services from Constant Contact Addendum for Users who purchased Domain Registration Services, including from Domain.com Addendum for Users who purchased services from Single Platform INFORMATION WE COLLECT FROM YOU : In the course of your use of the Services, we obtain the following information about you as described below. We collect this data for the purposes described under “How We Use Your Information”. SIGNING UP FOR SERVICES, USER INFORMATION : Information you provide prior to any registration process, such as your email when you provide it to us, Information that you provide during any Registration Process, including in connection with a co-branded offer (such as your name, company name, email address, phone number, billing address or credit card information, geographic location and industry), when you call or email us (for support or otherwise) or when you use our products or services and Payment information that you provide to us (by way of our Services or otherwise) when you purchase some of our products and services, including credit card data. USE OF SERVICES, WEBSITE VISITS AND SUPPORT : Data Relating to your online activity on our websites with respect to our Services, including the following : IP Address Browser Type and Version Geographic Location Pages you view how you got to our Services and any links you click on to leave our Services when you update your information, communicate with us, or order new Services metadata about your use and your contacts’ use of our Services and your emails you send (including clicks and opens) your interactions with any videos we offer issues you encounter requiring our support or assistance any device or other method of communication you use to interact with the Services We store this data we collect in a variety of places within our infrastructure, including system log files, back end databases and analytics systems. Your Telephone Conversations with us (which we may Monitor or Record). SOCIAL MEDIA : Information from third party social networking sites, including information that social networking sites provide to us if you use your credentials at such social networking sites to log into some of our Services (such as your name and email address to repopulate our sign-up form). The information you allow us to access varies by social networking site, and depends on the level of privacy settings you have in place at the social networking site. You can control and find out more about these privacy settings at the applicable social networking site. OTHER SOURCES : Information you provide to us at seminars or to our partners; Information you provide to us in surveys; Information that is publicly available; and Information you consent to us receiving from third parties. HOW WE USE YOUR INFORMATION : We use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes: To provide the requested Services to you; To provide you with useful content; To ensure the proper functioning of our Services To offer and improve our Services; To provide you with requested information or technical support To facilitate your movement through our websites or your use of our Services; To do a better Job of Advertising and Marketing our Services (our use of your information to do this is performed with your consent where required by Applicable Law); To advertise and market third party products and services (such advertisement is only performed with your permission where your consent is required by applicable law) To diagnose problems with our servers or our Services; In connection with our security and compliance programs; To administer our websites; To communicate with you; To target prospective customers with our products or services (such targeting is only performed with your permission where your consent is required by applicable law); To assist us in offering you a personalized experience or otherwise tailor our Services to you; and As otherwise described in this privacy policy. We also use the information we receive in aggregated and anonymized formats to produce reports on trends and statistics, such as mobile search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on, our websites or evaluated or purchased our products and services. Payment information that you provide to us, including credit card data, will only be used to facilitate payment for our products and services. We also use recorded telephone conversations for quality control purposes, to train our employees and for our own protection. SHARING OF INFORMATION : As further described below, we will only share certain personal information with: other members of the Blue Rock Technosoft our partners; third party service providers and vendors; in connection with a sale, merger, acquisition or corporate reorganization; authorized users within your organization; and for legal reasons. Further information about the third parties with whom we share personal information is available here. SHARING WITHIN THE BLUE ROCK TECHNOSOFT : We share personal information with other members of the BlueRock family to allow our corporate affiliates to contact you with offers, services or products that may be of interest to you and to provide you with their products and services. Any such corporate affiliate may use your information only according to the terms of this privacy policy. If you are located in a jurisdiction where such sharing requires your permission, we will only do so with your consent. SHARING WITH PARTNERS : When we share personal information with certain third-party partners, including marketing and advertising partners, that information includes your name, email address and other information enabling partners to: assist you in using our products and services, contact you with offers, services or products that may be of interest to you, and provide you with their products or services. If you are located in a jurisdiction where such sharing requires your permission, we will only do so with your consent. Please note that if you access our services through a tool that hides your location, such as through a virtual private network, you may not receive our request for permission because we were not able to identify you as being located in a jurisdiction where your permission is required. Further, our partners are prohibited from using your contact information for any purpose beyond those set forth above without your consent. We will not provide our partners with your credit card information. Further information about certain partners we share personal information with is available here. In the event we collect information from you in connection with an offer that is jointly presented by us and a partner, we will let you know who is collecting the information and whose privacy policy applies, as well as any options you may have regarding use of your information. SHARING WITH THIRD PARTY SERVICE PROVIDERS AND VENDORS : Occasionally, we enter into contracts with carefully selected third parties so that they can assist us in servicing you (for example, providing you with customer service, fraud detection and deterrence or access to advertising assets and providing us with information technology and storage services) or to assist us in our own marketing and advertising activities (including providing us with analytic information and search engine optimization services). Additional information about certain third-party service providers we share personal information with is available here. Our contracts with such third parties prohibit them from using any of your personal information for any purpose beyond the purpose for which it was shared. If you purchase a product or service from a third party through one of our brands, we will pass your personal information to such third party in order for them to fulfill your order. We also share non-personal information with certain third parties, including the media, industry observers, marketing and advertising partners, vendors, customers, potential customers or partners. For example, we disclose mobile search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on, our websites or evaluated or purchased our products and services. CORPORATE REORGANIZATIONS : If we are involved in a merger, acquisition, a sale of all or a substantial portion of our assets, or other similar sale transaction, your information will be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our website of any such transfer and any choices you may have regarding your information. AUTHORIZED USERS : All users authorized by you to have access to your account can view personal information stored in the account. A primary account holder can view personal information saved in sub accounts to which they have authorized access. We share information about authorized users only for legitimate purposes consistent with this privacy policy, including servicing your account and marketing products and services to you. LEGAL PROCESS : Lastly, if legally required to do so, or if we have a good faith belief that such disclosure is reasonably necessary, we may disclose your personal information to courts of law, law enforcement authorities and other relevant third parties, such as internet service providers, to conduct an investigation, respond to a third party or law enforcement subpoena or court order, bring legal action, prevent harm to others or pursue other relief when you or a third party are or may be: Violating our Terms and Conditions of use, causing injury or other harm to, or otherwise violating the property or other legal rights, of us, other users, or third parties or violating federal, state, local, or other applicable law. This disclosure can include transferring your information to the U.S. and other countries outside the European Economic Area. To the extent we are legally permitted to do so, it is our policy to notify you in the event that we are required to provide your personal information to third parties in connection with a subpoena. SECURITY : The transmission of information via the internet, email or text message is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through the Services or over email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft and unauthorized use, access or modification. When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption such as the Transport Layer Security (TLS) Protocol. TRACKING TECHNOLOGIES AND ONLINE ADVERTISING : We use cookies, web beacons, pixels, tags, scripts and other similar technologies in the course of our business. Information about the technologies we use, why we use them (for example, in connection with online advertising), and how you can control them can be found in our Cookie Policy. CHOICE/OPT-OUT : MARKETING COMMUNICATIONS FROM US EMAIL : You always have the opportunity to opt out of our marketing communications with you or change your preferences by following a link in the footer of all non-transaction email messages from us or by emailing us at support@bluerock.co.in. Some communications from us are considered transaction or service communications (for example, important account notifications and billing information), and your account(s) for BlueRock products and services are provided to you upon the condition that you receive these communications from us. You must cancel your account(s) for BlueRock products and services, as applicable, if you do not wish to receive any transaction or service communications. To cancel your BlueRock account(s), please follow the instructions found in the terms of service for the applicable BlueRock service. You may still receive marketing communications from us even after you cancel your account unless you also opt-out of our marketing communications, as described above. PHONE : We may contact you by telephone, with your consent where applicable, for marketing purposes (including by automatic Dialer and/or prerecorded message). If you do not want to receive marketing calls, please contact customer support at the brand from which you purchased your Services. You do not need to agree to receive automated marketing phone calls or texts from us to use the Services. COOKIES : For information about how to manage and opt out from cookies, please visit our Cookie Policy. INFORMATION FROM THIRD PARTIES : To manage the information we receive about you from a social networking site or other third parties (if applicable), you will need to follow the instructions from that party for updating your information and changing your privacy settings, where available. The information we collect is covered by this privacy policy and the information the third party collects is subject to such third party’s privacy practices. Privacy choices you have made on any third party site will not apply to our use of the information we have collected directly through our Services. UNAUTHORIZED ACCOUNTS : If an account or profile was created without your knowledge or authorization, please contact customer support at the brand on which the account or profile is located to request removal of the account or profile. RETENTION OF PERSONAL INFORMATION : We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your personal information for no more than seven years following the later of (i) the date on which you terminate your use of the Services or (ii) May 25, 2018, unless we are otherwise required by law or regulation to retain your personal information for longer. LEGAL BASIS FOR PROCESSING YOUR INFORMATION : Depending on what information we collect from you and how we collect it, we rely on various grounds for doing processing your information under the GDPR, including the following reasons: In order to administer our contractual relationship, including setting up your requested Services, payments, renewals and processes; Because it is in our legitimate interest to run a successful and efficient business and provide you with the Services and other useful content; In order to fulfill any legal obligations we may have to collect this information from you; and/or Because you have provided your consent for us to do so. YOUR RIGHTS : Where the European Union’s General Data Protection Regulation 2016/679, or GDPR, applies, in certain circumstances and subject to data processing agreements, you have rights in relation to the personal information we hold about you. We set out below an outline of those rights and how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights by providing details only known to the account holder. To exercise any of your rights, please visit the Privacy Center. Please note that for each of the rights below we may have valid legal reasons to refuse your request, in such instances we will let you know if that is the case. ACCESS : You have the right to know whether we process personal information about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with. PORTABILITY : You have the right to receive a subset of the personal information you provide us if we process it on the legal bases of our contract with you or with your consent in a structured, commonly used and machine-readable format and a right to request that we transfer such personal information to another party. If you wish for us to transfer the personal information to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal information or its processing once received by the third party. CORRECTION : You have the right to require us to correct any personal information held about you that is inaccurate and have incomplete data completed. Where you request correction, please explain in detail why you believe the personal information we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required. Please note that while we assess whether the personal information we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below. ERASURE : You may request that we erase the personal information we hold about you in the following circumstances: where you believe it is no longer necessary for us to hold the personal information; we are processing it on the basis of your consent and you wish to withdraw your consent; we are processing your data on the basis of our legitimate interest and you object to such processing; you no longer wish us to use your data to send you marketing; or you believe we are unlawfully processing your data. Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure. RESTRICTION OF PROCESSING TO STORAGE ONLY : You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in the following circumstances: You believe the personal information is not accurate for the period it takes for us to verify whether the data is accurate; We wish to erase the personal information as the processing we are doing is unlawful but you want us to simply restrict the use of that data; We no longer need the personal information for the purposes of the processing but you require us to retain the data for the establishment, exercise or defense of legal claims; or You have objected to us processing personal information we hold about you on the basis of our legitimate interest and you wish us to stop processing the personal information while we determine whether there is an overriding interest in us retaining such personal information. OBJECTION : You have the right to object to our processing of data about you and we will consider your request. Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or we need to process it in relation to legal claims. You also have the right, at any time, to object to our processing of data about you in order to send you marketing, including where we build profiles for such purposes and we will stop processing the data for that purpose. WITHDRAWAL OF CONSENT: Where you have provided your consent to us processing your personal data, you can withdraw your consent at any time by visiting the Privacy Center. THIRD PARTY LINKS AND INFORMATION COLLECTION AND USE BY OUR USERS : Some of our Services provide links to other websites. Because we do not control the information policies or practices of these third party sites, you should review their privacy policies to learn about how they collect and use personal information. You may also log in to some of our Services using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you with the option to share certain personal information with us, such as your name and email address to Pre-populate our sign up form. For example, if you take advantage of certain of our social media features, such as the Facebook Like button, and widgets, such as the “Share This” button or interactive mini-programs that run on our site, the applicable social networking sites may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable it to function properly. CHILDREN : Our Services are not directed to persons under 18. We do not knowingly collect personal information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with personal information without such parent or guardian’s consent, he or she should contact us. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files. DATA TRANSFER : In order for us to provide the Services to you, your personal information will be transferred to, and stored at/processed in the United States. Your personal data is also processed by staff operating outside the European Economic Area (EEA), such as in India and the Philippines, who work for us or for one of our suppliers. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this policy. For transfers of personal information within the BlueRock corporate family, such transfer will be under the Commission’s model contracts for the transfer of personal data to third countries (i.e., the standard contractual clauses), pursuant to Decision 2004/915/EC and 2010/87/EU. For transfers of data to third parties, such transfers will either (i) be under the Commission’s model contracts for the transfer of personal data to third countries (i.e., the standard contractual clauses), pursuant to Decision 2004/915/EC and 2010/87/EU; or (ii) rely on the EU-US Privacy Shield Framework. You can contact the Data Protection Officer listed below to obtain a copy of the data transfer agreement or more information regarding the relevant safeguard we put in place. For more information about the EU-US Privacy Shield Framework, please visit the U.S. Department of Commerce’s Privacy Shield website. COMPLAINTS : In the event that you wish to make a complaint about how we process your personal information, please contact our Data Protection Officer at support@bluerock.co.in and we will try to deal with your request. This is without prejudice to your right to raise a complaint with the Dutch Supervisory Authority by contacting: Telephone : (+91) – 777-603-4088 Email-support@bluerock.co.in NOTIFICATION OF CHANGES : We reserve the right to modify this privacy policy at any time, so please review it frequently. If we decide to change this privacy policy in any material way, we will notify you here, by email, or by means of a notice on www.bluerock.co.in or the website of the BlueRock product or service you use prior to the change becoming effective. In all cases, your continued use of any Services constitutes acceptance to any such changes. Terms Of Service : Quick Links Eligibility, Registration and Account Security This section describes the eligibility criteria we require from all of our users. When you register to use our Services (as defined below), we need to make sure that you are able to legally contract with us. This section also explains that you are responsible for account security including all use of the Services through your User account, whether or not authorized by you. HIPAA Disclaimer : Our Services do not comply with the U.S. Health Insurance Portability and Accountability Act (“HIPAA”). This section describes our policy on HIPAA in more detail. Termination Policy : Your Services offer plans for a fixed period of time that you select upon purchase (e.g. 1 month, 1 year, etc.). Even though we do not want you to, we know that one day you might want to leave us. Auto-Renewal Terms : Unless otherwise provided, your Services will automatically renew on your renewal date to ensure uninterrupted service. This section explains this process in more detail. Refunds : This section describes our refund policy. User’s Responsibilities You are required to comply with applicable law and have certain obligations with respect to their use of the Services. You are also required to cooperate with us and utilize hardware and software that is compatible with the Services. In addition, you are responsible for the security of your account and its content, as well as for maintaining a backup of your content and promptly removing any malware from your account. Billing and Payment : We offer a great range of Services to suit everyone’s needs and at prices to suit everyone’s pockets. The fees you pay are based on the plan you choose and any add-on products you purchase. All payments are taken, in advance, for the full term of your plan. Resource Usage : You are required to utilize server resources in an efficient and responsible manner. Excessive use of server CPU and memory resources by you can interfere with or prevent normal service performance for other customers. Additional information about our policy on CPU, Bandwidth and Disk Usage can be found here. TERMS OF SERVICE : These Terms of Service (the “Agreement”) are an agreement between you (“User” or “you” or “your”) and P.D.R Solutions (U.S) LLC unless you are a User in India. For all Users in India, this is an Agreement between you and Blue Rock Technosoft, an Indian corporation. For all customers outside of India, “Company”, ”we”, “us” or “our” shall refer to P.D.R Solutions (U.S.) LLC, and for all customers in India, the same shall refer to Blue Rock Technosoft. This Agreement sets forth the general terms and conditions of your use of the products and services made available by us and on our website (collectively, the “Services”). Additional Policies and Agreements : Use of the Services is also governed by the following policies, which are incorporated into this Agreement by reference. By using the Services, you also agree to the terms of the following policies. Acceptable Use Policy Copyright Infringement Policy Data Request Policy Privacy Policy Additional terms may also apply to certain Services, and are incorporated into this Agreement by reference as applicable. For example, the Affiliate Agreement, Domain Registration Agreement, Reseller Agreement, and VPS Addendum will also apply to you as applicable and would be incorporated into this Agreement. Account Eligibility : By registering for or using the Services, you represent and warrant that: You are eighteen (18) years of age or older. The Services are intended solely for Users who are eighteen (18) years of age or older. Any registration, use of or access to the Services, by anyone under eighteen (18) is unauthorized and is a violation of this Agreement. If you use the Services on behalf of another party you agree that you are authorized to bind such other party to this Agreement and to act on such other party’s behalf with respect to any actions you take in connection with the Services. It is your responsibility to provide accurate, current, and complete information on the registration forms, including an email address that is different from the domain you are signing up under. If there is ever an abuse issue or we need to contact you, we will use the primary email address we have on file. It is your responsibility to ensure that the contact information for your account, including any domain accounts is accurate, correct and complete at all times. We are not responsible for any lapse in the Services, including without limitation, any lapsed domain registrations due to outdated contact information being associated with the domain. If you need to verify or change your contact information, please contact our sales team via email or update your contact information through the our billing and support system. Providing false contact information of any kind may result in the termination of your account. For dedicated server purchases or in certain other cases, you may be required to provide government issued identification and possibly a scan of the credit card used for verification purposes. Failure to provide the information requested may result in your order being denied. You agree to be fully responsible for all use of your account and for any actions that take place through your account. It is your responsibility to maintain the confidentiality of your password and other information related to the security of your account. Company Content : Except for User Content (as defined below), all content available through the Services, including designs, text, graphics, images, video, information, software, audio and other files, and their selection and arrangement, and all software used to provide the Services (collectively, “Company Content”), are the proprietary property of the Company or the Company’s licensor's. Company Content may not be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, sold or exploited for any purpose in any form or by any means, in whole or in part, other than as expressly permitted in this Agreement. You may not, directly or indirectly, reverse engineer, recompile, disassemble or otherwise attempt to derive source code or other trade secrets from any Company Content. Any use of Company Content, other than as specifically authorized herein, is prohibited and will automatically terminate your rights to use the Services and any Company Content. All rights to use Company Content that are not expressly granted in this Agreement are reserved by the Company and the Company’s licensor's. User Content : You may upload, store, publish, display, and distribute information, text, photos, videos and other content for your website on or through the Services (collectively, “User Content”). User Content includes any content posted by you or by users of any of your websites hosted through the Services (“User Websites”). You are solely responsible for any and all User Content and any transactions or other activities conducted on or through User Websites. By posting or distributing User Content on or through the Services, you represent and warrant to us that (i) you have all the necessary rights to post or distribute such User Content, and (ii) your posting or distribution of such User Content does not infringe or violate the rights of any third party. Solely for purposes of providing the Services, you hereby grant to the Company a non-exclusive, royalty-free, worldwide right and license to: (i) use, reproduce, publicly perform, publicly display, modify, translate, excerpt (in whole or in part), publish and distribute User Content; and (ii) make archival or back-up copies of User Content and User Websites. Except for the rights expressly granted herein, the Company does not acquire any right, title or interest in or to the User Content, all of which shall remain solely with you. We exercise no control over, and accept no responsibility for, User Content or the content of any information passing through our computers, network hubs and points of presence or the internet. We do not monitor User Content. However, you acknowledge and agree that we may, but are not obligated to, immediately take any corrective action in our sole discretion, including without limitation removal of all or a portion of the User Content or User Websites, and suspend or terminate any and all Services without refund if you violate the terms of this Agreement. You hereby agree that the Company shall have no liability due to any corrective action that we may take. HIPAA Disclaimer : The Services do not comply with the U.S. Health Insurance Portability and Accountability Act (“HIPAA”). You are solely responsible for compliance with all applicable laws governing the privacy and security of personal data, including medical or other sensitive data. You acknowledge that the Services are not appropriate for the storage or control of access to sensitive data, such as information about children or medical or health information. We do not control or monitor the information or data you store on, or transmit through, our Services. We specifically disclaim any representation or warranty that the Services, as offered, comply with HIPAA. Users requiring secure storage of “Protected Health Information” as defined under HIPAA are expressly prohibited from using this Service for such purposes. Storing and permitting access to “Protected Health Information,” is a material violation of this Agreement, and grounds for immediate account termination. We do not sign “Business Associate Agreements,” and you agree that Company is not a Business Associate or subcontractor or agent of yours pursuant to HIPAA. If you have questions about the security of your data, please contact us by phone or chat. Certain Services; 404 Error Page : In the event you fail to configure a 404 error page, a default 404 error page will be configured by the Company to appear in the event an Internet user enters a URL related to your domain but for which no file is associated. By not configuring a 404 error page, you hereby consent to and authorize the Company’s placement of a default 404 error page and its associated content on your website. The Company’s 404 error page may contain advertisements and other materials selected by the Company in the Company’s sole discretion. This may include, but is not limited to, third-party websites, third-party product and service offerings, and/or Internet search engines. You may change the 404 error page configuration at any time. The Company reserves the right to collect and retain all revenue obtained from such advertising and other materials. Third Party Products and Services : Third Party Providers We may offer certain third party products and services. Such products and services may be subject to the terms and conditions of the third party provider. Discounts, promotions and special third party offers may be subject to additional restrictions and limitations by the third party provider. You should confirm the terms of any purchase and the use of goods or services with the specific third party provider with whom you are dealing. Please refer to Appendix A to obtain links to the terms and conditions of certain third party providers. Appendix A is a representative list and not a comprehensive list of goods or services offered by third party providers. The Company does not make any representations or warranties regarding, and is not liable for, the quality, availability, or timeliness of goods or services provided by a third party provider. You undertake all transactions with these third party providers at your own risk. We do not warrant the accuracy or completeness of any information regarding third party providers. The Company is not an agent, representative, trustee or fiduciary of you or the third party provider in any transaction. The Company as Reseller or Sub Licensor : We may act as a Reseller or Sub Licensor of certain third party services, hardware, software and equipment used in connection with the Services (“Resold Products”). We shall not be responsible for any changes in the Services that cause any Resold Products to become obsolete, require modification or alteration, or otherwise affect the performance of the Services. Any malfunction or manufacturer’s defects of Resold Products, either sold, sub licensed or provided by us to you will not be deemed a breach of the Company’s obligations under this Agreement. Any rights or remedies you may have regarding the ownership, licensing, performance or compliance of any Resold Product are limited to those rights extended to you by the manufacturer of such Resold Product. You are entitled to use any Resold Product supplied by us only in connection with your use of the Services as permitted under this Agreement. You shall make no attempt to copy, alter, reverse engineer, or tamper with such Resold Product or to use it other than in connection with the Services. You shall not resell, transfer, export or re-export any Resold Product, or any technical data derived therefrom, in violation of any applicable law, rules or regulations. Third Party Websites : The Services may contain links to other websites that are not owned or controlled by us (“Third Party Sites”), as well as articles, photographs, text, graphics, pictures, designs, sound, video, information, and other content or items belonging to or originating from third parties (“Third Party Content”). We are not responsible for any Third Party Sites or Third Party Content accessed through the Services. Third Party Sites and Third Party Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness by us. If you decide to access Third Party Sites or to access or use any Third Party Content, you do so at your own risk and you should be aware that our terms and policies no longer govern. You should review the applicable third party’s terms and policies, including privacy and data gathering practices of any website to which you navigate. Prohibited Persons (Countries, Entities, And Individuals). The Services are subject to export control and economic sanctions laws and regulations administered or enforced by the United States Department of Commerce, Department of Treasury’s Office of Foreign Assets Control (“OFAC”), Department of State, and other United States authorities (collectively, “U.S. Trade Laws”). You may not use the Services to export or reexport, or permit the export or reexport, of software or technical data in violation of U.S. Trade Laws. In addition, by using the Services, you represent and warrant that you are not (a) an individual, organization or entity organized or located in a country or territory that is the target of OFAC sanctions (including Cuba, Iran, Syria, Sudan, North Korea, or the Crimea region of Ukraine); (b) designated as a Specially Designated National or Blocked Person by OFAC or otherwise owned, controlled, or acting on behalf of such a person; (c) otherwise a prohibited party under U.S. Trade Laws; or (d) engaged in nuclear, missile, chemical or biological weapons activities to which U.S. persons may not contribute without a U.S. Government license. Unless otherwise provided with explicit written permission, the Company also does not register, and prohibits the use of any of our Services in connection with, any Country-Code Top Level Domain Name (“ccTLD”) for any country or territory that is the target of OFAC sanctions. The obligations under this section shall survive any termination or expiration of this Agreement or your use of the Services. Account Security and Company Systems . It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of the installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as username and password. You are required to use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change or update your password before suspending your account. The Services, including all related equipment, networks and network devices are provided only for authorized customer use. We may, but is not obligated to, monitor our systems, including without limitation, to ensure that use is authorized, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be scanned, examined, recorded, copied and used for authorized purposes. By using the Services, you consent to monitoring for these purposes. Any account found connecting to a third party network or system without authorization from the third party is subject to suspension. Access to networks or systems outside of your direct control requires the express written consent of the third party. We may, at our discretion, request documentation to prove that your access to a third party network or system is authorized. Any account that is found to be compromised may be disabled and/or terminated. If you do not clean up your account after being notified by us of an ongoing issue, we reserve the right to keep your account disabled. Upon your request, we may clean-up your account for an additional fee. We reserve the right to migrate your account from one data-center to another in order to comply with applicable data center policies, local law or for technical or other reasons without notice. Compatibility with the Services : You agree to cooperate fully with us in connection with our provision of the Services. It is solely your responsibility to provide any equipment or software that may be necessary for your use of the Services. To the extent that the performance of any of our obligations under this Agreement may depend upon your performance of your obligations, the Company is not responsible for any delays due to your failure to timely perform your obligations. You are solely responsible for ensuring that all User Content and User Websites are compatible with the hardware and software used by us to provide the Services, which may be changed by us from time to time in our sole discretion. You are solely responsible for backing-up all User Content, including but not limited to, any User Websites. The Company does not warrant that we back-up any User Content, and you agree to accept the risk of loss of any and all User Content. Billing and Payment Information : Prepayment, It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided. Subject to applicable laws, rules, and regulations, at our sole discretion, payments may be applied to outstanding invoices in your billing account. Auto Renewal, Unless otherwise provided, you agree that until and unless you notify us of your desire to cancel the Services, you may be billed, but we are not obligated to bill you, on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us. Advance Account, If you maintain a credit balance, we will deduct from the credit balance when you purchase products or services from us. If the credit balance is insufficient for processing the order the order may not be processed. Any negative balance in the Advance Account will become immediately payable. If you do not correct a negative balance in your account within 24 hours, we reserve the right to terminate the Services with immediate effect and without any notice. Taxes : Listed fees for the Services do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority, unless otherwise provided. Any applicable taxes will be added to your invoice as a separate charge to be paid by you. All fees are non-refundable when paid unless otherwise stated. Late Payment or Non-Payment : Any invoice that is outstanding may result in the suspension or termination of Services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, we may suspend or terminate your account and pursue the collection costs incurred by the Company, including without limitation, any arbitration and legal fees, and reasonable attorneys’ fees. We will not activate new orders or activate new packages for customers who have an outstanding balance on their account. Dedicated servers are subject to being reclaimed and all content deleted if you fail to make a timely payment. You have fifteen (15) days from the expiry date to pay the outstanding amount due for a dedicated server. After 15 days, the data on the dedicated server will be permanently deleted and cannot be restored. Domain Payments : Domain Registrations : No refunds will be given once a Domain is Registered . Domain Renewals : You can manage Domain Renewals in your Control Panel. Domain Renewal notices are provided before 30 days of order expiry as a courtesy reminder, so that customer's can take necessary immediate action within 15 days, 11th Hour actions will not be entertain at any cost due multiple technical issues, 11th hour made payments does not reflect in our bank account immediately before expiry due date to consider renewals, hence customer's should take action considering multiple factors such as working hours/days/holidays etc..to renew their existing order with us and we are not responsible for any failure to renew a domain or failure to notify about a domain renewal. No refunds will be given once a Domain is Renewed. you are agree, if you failed to consider any of the clauses of this para, we are free to suspend/delete your orders and restrict you from using our products/services permanently and can remove your account with us. you are agree, we are not responsible for any damages arises/arised due to your own committed mistakes of not taking immediate action before 15 days of order expiry. You are agree in such situation, if you will use unparliamentary language or threaten any of our staff any way, we are free to take legal actions against you immediately. Fraud : It is a Violation of this Agreement for you to Misuse or Fraudulently use Credit Cards, Charge Cards, Electronic Funds Transfers, Electronic Checks, or Any Other Payment Method. We may report any such misuse or fraudulent use, as determined in our sole discretion, to Governmental and Law Enforcement Authorities, Credit Reporting Services, Financial Institutions and/or Credit Card Companies. Invoice Disputes : If you have any questions concerning a charge on your account, please reach out to our billing department for assistance. Price Change : sales@bluerock.co.in The Company reserves the right to change prices, the monthly payment amount, or any other charges at any time. We will provide you with at least thirty (30) days’ notice before charging you with any price change. It is your sole responsibility to periodically review billing information provided by us through the user billing tool or through other methods of communication, including notices sent or posted by us. Coupons : Discounts and Coupon Codes are Reserved for First-Time Accounts or First-Time Customers only and may not be used towards the purchase of a Domain Registration unless otherwise specified. If you have previously signed up using a particular domain, you may not sign up again for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our Sales department and the appropriate charges will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of your account. All coupons and discounts are only valid towards the initial purchase and do not affect the renewal or recurring price. Money-back Guarantee : Dedicated Servers There are no Refunds on Dedicated Servers. The Forty-Five (45) Day Money- Back Guarantee does not apply to Dedicated Servers. Managed shared, VPS and Reseller Services : The Company offers a Thirty (30) Day Money- Back Guarantee for Shared, VPS, and Reseller Hosting Services Only. If you are not completely satisfied with these hosting services and you terminate your account within thirty (30) days of signing up for the Services, you will be given a full refund of the amount paid for hosting. This money-back guarantee only applies to fees paid for hosting services and does not apply to any fees for any additional products or services. For more information about our refund policy on additional products or services please refer to the section Non-refundable Products and Services. Cancellations and Refunds : Refunds Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the Refund Policy. Non-Refundable Products and Services . Notwithstanding anything to the contrary contained in this Agreement, there are no refunds of any fee (including without limitation, administrative fee and/or tax) on dedicated servers, or additional products or services such as Shared VPS Hosting, SiteLock install fees for custom software, and/or any other products or services of the Company. Cancellation Process : You may terminate or cancel the Services from the control panel. If you cancel the Services, you are obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation. If you request to suspend or cancel your customer account, your access to the control panel will be suspended and you will not be able to access the billing system to renew products or services or to update your account information. However, you will continue to have access to use the Services purchased until the end of your prepaid term. Please note that if you have pending orders outstanding on your account at the time you cancel your account, we will continue to process those orders so long as your Advance Account has sufficient funds to cover the charges. If we are unable to fulfill any orders, the charges for such orders will be reversed and we reserve the right to cancel such orders. We reserve the right to deny or cancel any order within thirty (30) days of processing such order. In such case we will refund the fees charged for the order. Termination : We may terminate your access to the Services, in whole or in part, without notice in the event that: (i) you fail to pay any fees due; (ii) you violate this Agreement; (iii) your conduct may harm the Company or others or cause the Company or others to incur liability, as determined by us in our sole discretion; or (iv) as otherwise specified in this Agreement. In such event, we will not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination. Additionally, the Company may charge you for all fees due for the Services for the remaining portion of the then current term. UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND OTHER DATA MAY BE DELETED. CPU, Bandwidth and Disk Usage : Permitted CPU and Disk Usage . Shared hosting space may only be used for web files, active email and content of User Websites. Shared Hosting Space may not be used for storage (whether of media, emails, or other data), including, as offsite storage of electronic files, email or FTP hosts. We expressly reserve the right to review every shared account for excessive usage of CPU, Disk Space and other resources that may be caused by a violation of this Agreement or the Acceptable Use Policy. We may, in our sole discretion, terminate access to the Services or remove or delete User Content for those accounts that are found to be in violation of these Terms and Conditions and other policies. Dedicated and VPS usage will be limited by the resources allocated to the specific plan that you purchase. Bandwidth Usage : Bandwidth usage is Unmetered (i.e., not monitored) for shared hosting services only. Bandwidth usage for Dedicated, Reseller and VPS Services are subject to the terms and limitations of the plan you purchased which are available in your control panel. Reseller Terms and Client Responsibility : Shared Accounts may not be used to Resell web Hosting to others. If you wish to Resell Hosting you must use a Reseller Account. Resellers shall ensure that each of its clients, customers or users (“Reseller Users”) complies with this Agreement, including for the sake of clarity, Appendix A. Resellers are Responsible for Supporting Reseller Users, including but not limited to Providing Customer Service, Billing Support and Technical Support. The Company does not provide support to Reseller Users. If a Reseller User contacts us, we reserve the right to place a Reseller Client Account on hold until the reseller can assume responsibility for the Reseller User. All support requests must be made by the reseller on Reseller User’s behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of Reseller Users. The Company may hold any Reseller responsible for any of their client’s actions that violate the law or this Agreement. The Company is not responsible for the acts or omissions of our Resellers. The Reseller hereby agrees to indemnify the Company from and against any and all claims made by any User arising from the Reseller’s acts or omissions. The Company reserves the right to revise our Reseller Program at any time. Changes shall take effect when posted online or on any subsequent date as may be set forth by the Company. Resellers in the the Company’s Reseller Program assume all responsibility for Billing and Technical Support for each of the Users signed up by the Reseller. Limitation of Liability : IN NO EVENT WILL THE COMPANY, ITS DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA ARISING FROM YOUR USE OF THE SERVICES, OR ANY USER CONTENT, USER WEBSITES OR OTHER MATERIALS ACCESSED OR DOWNLOADED THROUGH THE SERVICES, EVEN IF THE COMPANY IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, THE COMPANY’S LIABILITY TO YOU, OR ANY PARTY CLAIMING THROUGH YOU, FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO THE COMPANY FOR THE SERVICES IN THE THREE (3) MONTHS PRIOR TO THE INITIAL ACTION GIVING RISE TO LIABILITY. THIS IS AN AGGREGATE LIMIT. THE EXISTENCE OF MORE THAN ONE CLAIM HERE UNDER WILL NOT INCREASE THIS LIMIT. Indemnification : You agree to indemnify, defend and hold harmless the Company, our affiliates, and their respective officers, directors, employees and agents (each an “Indemnified Party” and, collectively, the “Indemnified Parties”) from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney’s fees) threatened, asserted, or filed by a third party against any of the Indemnified Parties arising out of or relating to (i) your use of the Services, (ii) any breach or violation by you of this Agreement; or (iii) any acts or omissions by you. The terms of this section shall survive any termination of this Agreement. Arbitration : Your use of the Services is also Governed by the Following : Unless you are in India, you also hereby agree to the Company’s Arbitration Agreement, which is incorporated into this Agreement by reference and can be found here. Alternatively, if you are in India, the following provision applies to you: All Disputes, Controversies and Differences Arising out of or Relating to this Agreement, including a Dispute Relating to the Validity or Existence of this Agreement (“Dispute”) shall be Referred to and Resolved by Arbitration in Aurangabad, Maharashtra, India under the provisions of the Arbitration and Conciliation Act, 1996; provided that, to the extent a party may suffer immediate and irreparable harm for which monetary damages would not be an adequate remedy as a result of the other party’s breach or threatened breach of any obligation here under, such party may seek equitable relief, including an injunction, from a court of competent jurisdiction, which shall not be subject to this Section. The arbitration tribunal shall consist of one (1) arbitrator jointly appointed by the parties within fifteen (15) days from the date of first recommendation for an arbitrator in written form for a party to the other. If the parties fail to agree on appointment of such arbitrator, then the arbitrator shall be appointed as per the provisions of Arbitration and Conciliation Act, 1996. The language of the arbitration shall be English. As part of the terms of the appointment of the arbitrator(s), the arbitrator(s) shall be required to produce a final and binding award or awards within six (6) months of the appointment of the sole arbitrator (jointly appointed by the parties). Parties shall use their best efforts to assist the arbitrator(s) to achieve this objective, and the parties agree that this six (6) month period shall only be extended in exceptional circumstances, which are to be determined by the arbitrator(s) in its absolute discretion. The arbitrarily award passed by the arbitrator shall be final and binding on the parties and shall be enforceable in accordance with its terms. The arbitrator shall state reasons for its findings in writing. The parties agree to be bound thereby and to act accordingly. All costs of the arbitration shall be borne equally by the parties. Independent Contractor : The Company and User are independent contractors and nothing contained in this Agreement places the Company and User in the relationship of principal and agent, partners or joint ventures. Neither party has, expressly or by implication, or may represent itself as having, any authority to make contracts or enter into any agreements in the name of the other party, or to obligate or bind the other party in any manner whatsoever. Governing Law; Jurisdiction : Unless you are in India, any controversy or claim arising out of or relating to this Agreement, the formation of this Agreement or the breach of this Agreement, including any claim based upon an alleged tort, shall be governed by the substantive laws of the Republic of India . If you are in India, any controversy or claim arising out of or relating to this Agreement, the formation of this Agreement or the breach of this Agreement, including any claim based upon an alleged tort, shall be governed by the substantive laws of the Republic of India . Notwithstanding the foregoing, the United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement. Backups and Data Loss : Your use of the Services is at your sole risk. the Company does not maintain backups of dedicated accounts or the Services purchased by you. You should not rely on the Company for backup. It is solely your responsibility to maintain backups. the Company is not responsible for files and/or data residing on your account. You agree to take full responsibility for all files and data transferred and to maintain all appropriate backup of files and data stored on the Company’s servers. Limited Disclaimer and Warranty : THE SERVICES PROVIDED UNDER THIS AGREEMENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE BASIS.” EXCEPT AS EXPRESSLY PROVIDED IN THIS SECTION, THE COMPANY AND OUR AFFILIATES, EMPLOYEES, AGENTS, SUPPLIERS AND LICENCORS DISCLAIM ALL WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE COMPANY AND OUR AFFILIATES, EMPLOYEES, AGENTS, SUPPLIERS AND LICENCORS MAKE NO REPRESENTATIONS OR WARRANTIES (I) THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE OR COMPLETELY SECURE; (II) AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES; OR (III) AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION PROVIDED THROUGH THE SERVICES. THE COMPANY AND OUR AFFILIATES, EMPLOYEES, AGENTS, SUPPLIERS AND LICENCORS ARE NOT LIABLE, AND EXPRESSLY DISCLAIMS ANY LIABILITY, FOR THE CONTENT OF ANY DATA TRANSFERRED EITHER TO OR FROM USERS OR STORED BY USERS ON OR THROUGH THE SERVICES. THE TERMS OF THIS SECTION SHALL SURVIVE ANY TERMINATION OF THIS AGREEMENT. Entire Agreement : This Agreement, including policies and documents incorporated by reference, supersedes all prior discussions, negotiations and agreements between the parties with respect to the subject matter hereof, and this Agreement constitutes the sole and entire agreement between the parties with respect to the matters covered hereby. Headings : The headings herein are for convenience only and are not part of this Agreement. Changes to the Agreement or the Services We may change or modify this Agreement at any time. We will post a notice of any significant changes to this Agreement on our website for at least thirty (30) days after the changes are posted and will indicate at the bottom of this Agreement the date these terms were last revised. Any changes or modifications to this Agreement shall be effective and binding on you as of the date indicated in a notice posted on this page. If no date is specified, your use of the Services after such changes or modifications shall constitute your acceptance of the Agreement as modified. If you do not agree to abide by this Agreement, you are not authorized to use or access the Services. Sever-Ability : If any provision or portion of any provision of this Agreement is found to be illegal, invalid or unenforceable by a court of competent jurisdiction, the remaining provisions or portions (unless otherwise specified) thereof shall remain in full force and effect. Waiver : No failure or delay by you or the Company to exercise any right or remedy here under shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise of any right or remedy. No express waiver of, or assent to, any breach of or default in any term or condition of this Agreement by any party hereto shall constitute a waiver of, or an assent to, any succeeding breach of or default in the same or any other term or condition hereof Assignment; Successors : You may not assign or transfer this Agreement or any of your rights or obligations here under, without the prior written consent of the Company. Any attempted assignment in violation of this Agreement shall be null and void and of no force or effect whatsoever. We may assign our rights and obligations under this Agreement, and may engage subcontractors or agents in performing our duties and exercising our rights here under, without the consent of User. This Agreement shall be binding upon and shall inure to the benefit of the parties hereto and their respective successors and permitted assigns. Force Majeure : Neither party is liable for any default or delay in the performance of any of its obligations under this Agreement (other than failure to make payments when due) if such default or delay is caused, directly or indirectly, by forces beyond such party’s reasonable control, including, without limitation, fire, flood, acts of God, labor disputes, accidents, acts of war or terrorism, interruptions of transportation or communications, supply shortages or the failure of any third party to perform any commitment relative to the production or delivery of any equipment or material required for such party to perform its obligations here under. Third-Party Beneficiaries : Except as otherwise expressly provided in this Agreement, nothing in this Agreement is intended, nor shall anything herein be construed to confer any rights in any person other than the parties hereto and their respective successors and permitted assigns. Notwithstanding the foregoing, user acknowledges and agrees that any supplier of a third-party product or service that is identified as a third-party beneficiary in the service description, is an intended third-party beneficiary of the provisions set forth in this Agreement as they relate specifically to its products or services and shall have the right to enforce directly the terms and conditions of this Agreement with respect to its products or services against user as if it were a party to this Agreement. Appendix A : If you purchase a third party product or service from the BlueRock, you agree to this Agreements AND the following terms and conditions of the third party product or service, which are incorporated herein and made a part of this Agreement by reference: SiteLock : https://www.sitelock.com/terms.php CodeGuard : https://codeguard.com/pages/terms-of-service Hostgator : https://www.hostgator.com/tos Bluehost : https://www.bluehost.com/terms Comodo SSL : https://ssl.comodo.com/terms.php Google Apps Core Services : http://www.google.com/apps/intl/en/terms/userfeatures.html WordPress : https://en.wordpress.com/tos/ and http://automattic.com/privacy/Themes, Plugins, Logos Marketplace Services Addendum VPS and Designated Server Addendum Domain Registration Agreement This Agreement Cum Privacy Policy is Applicable to our Every Users From India and Rest of India, without Accepting this Agreement No Users are allowed to Create/Sign up or Buy our Products and Services. On Successfully Buying Our Products and Using them Means, You are Agreed to all the Clauses of this Agreement. Data Request Policy Privacy Notice. Please see BlueRock's Privacy Notice for further information on what information BlueRock's collects, how it is used and when it may be disclosed. Subject to BlueRock's Privacy Notice, this Data Request Policy describes the types of data requests that BlueRock's may receive and how BlueRock's may respond to such requests. Types of Requests. BlueRock's may receive the following types of requests concerning its Subscribers: Data Requests. A data request is a request for information or documents relating to Subscriber accounts in connection with official criminal investigations or other legal proceedings. Except in limited emergency situations (see below), BlueRock's requires data requests to be made through formal U.S. legal process and procedures, and such requests will be handled in accordance with applicable law. Examples of acceptable data requests include: Subpoenas Court Orders Search Warrants Legal process received from outside the India may require a Mutual Legal Assistance Treaty (MLAT) with the India Other forms of legal process such as Civil Investigative Demands Preservation Requests. A preservation request asks BlueRock's to preserve Subscriber account records in connection with official criminal investigations or other official legal proceedings. Preservation requests must include the following information: Identification of the account(s) at issue (as further described in Section 6 below); Identification of the investigating agency and/or specific pending official proceedings (requests must be signed on law enforcement letterhead); Assurances that the requesting agency or individual is taking steps to obtain appropriate legal process for access to the data that BlueRock's is being asked to preserve; and A valid return email address and phone number. Emergency Requests. An emergency request is only appropriate in cases involving imminent serious bodily harm or death. We respond to emergency requests when we believe in good faith that such harm may occur if we do not respond without delay. Disclosure of Non-Public Domain Registrant Information. As the sponsoring registrar or reseller of certain domain names governed by the Internet Corporation for Assigned Names and Numbers (“ICANN”), BlueRock's must permit third parties with a legitimate interest to access masked (non-public) registrant information subject to the data subject’s rights under the General Data Protection Regulation (“GDPR”) or other similar privacy laws as applicable. Notice to BlueRock's Subscribers. BlueRock's policy is to notify its Subscribers of requests for their data unless BlueRock's is prohibited from doing so by applicable law or court order. Information to Include in a Request. The following information must be included in a request for Subscriber data: First and last name of the Subscriber and email address associated with the account; and Domain name, username and/or IP address associated with the account. NOTE. A Request that only includes an IP address may be overly broad and insufficient for BlueRock'sto locate a Subscriber account. Please include additional identifiers such domain name or username whenever possible. BlueRock'smay not be able to respond to a request without this information. Additionally, we reserve the right to request a copy of the complaint and any supporting documentation that demonstrates how the information requested is related to the pending litigation and the underlying subpoena. Sending a Request to BlueRock. All data requests should be sent to: Attn: Blue Rock Technosoft. Beed By Pass Road, Aurangabad, Maharashtra. Email : support@bluerock.co.in IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM BlueRock's PLEASE SUBMIT A DUPLICATE COPY VIA MAIL. DUE TO THE VAGARIES OF THE INTERNET AND EMAIL COMMUNICATION IN PARTICULAR, INCLUDING THE OCCASIONAL UNINTENDED EFFECTS OF SPAM FILTERS, SENDING AN ALTERNATE FORM OF NOTICE WILL HELP ASSURE THAT YOUR NOTICE IS RECEIVED BY BlueRock's AND ACTED ON IN A TIMELY MANNER. Fees. BlueRock's may seek reimbursement for costs in responding to requests as provided by law and may charge additional fees for costs in responding to unusual or burdensome requests. Available Information. Subject to receiving a valid request, BlueRock's may provide data as follows: Non-Content. We will produce non-content information such as basic subscriber information which may include the following subject to a valid request: Name Email addresses Date and time of account creation Billing information IP Logs Content. BlueRock's will only produce Subscriber content (such as website files and email content) pursuant to a valid search warrant from an entity with proper jurisdiction. This file was last modified on January 7, 2022 PRODUCTS Linux Shared Hosting Windows Shared Hosting Linux Reseller Hosting Windows Reseller Web Hosting WordPress Web Hosting Drupal Web Hosting Joomla Web Hosting Cloud Hosting VPS Server Hosting Managed VPS Hosting SSD dedicated server Dedicated Server Hosting Windows Dedicated Server Managed Dedicated Server Business Email Hosting Enterprise Email Hosting Google Workspace SSL Certificate CodeGuard Website Backup SiteLock Security Online Website Builder Weebly website builder Combo Plans RESELLER